The Dometic Refrigerator Recall is enormous, and it is a true RV Safety issue. You will need the model and serial number of your refrigerator, and go to DometicUSA to see if your RV refrigerator is affected. I have been involved in the RV industry for 30 years, and have worked in service and warranty at both the dealer level, and the manufacturer level.
If you find that you have a refrigerator that falls under this recall, it is important that you find a dealer or qualified RV technician to perform the work. Sadly, the problem that you may experience is the repair centers do not want to do the work. It seems that Dometic does not allow enough reimbursement to the repair centers. It actually costs the dealer or repair center time and money to take care of a problem that they did not cause. Most dealers are doing the repair because they value the RV owners and their customers in general.
Luckily, our Dometic refrigerator is not part of the recall. If yours is, get it fixed! While you are at the dealership or repair center, do a little more business with them if you can. They are doing the recall because they value you as a customer, and the RV industry as a whole. If you need a new refrigerator, consider a Norcold. They have a proven record of good customer service and accepting responsibility for their problems. If you want to contact Dometic with an opinion:
Dometic
P.O. Box 490
Elkhart, IN 46515
Email:
CustomerSupportCenter@DometicUSA.com
Stay safe, and feel free to comment on this post.
Susan Cox and Dorothy Loll
RV Maintenance and Travel Safety
Maximizing Your RV Experience
http://www.LoCoRVCat.com
http://www.RVTips4U.com
http://www.RVPressurePro.com
http://rvtravel.nicheinfocenter.com
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